Frequently Asked Questions
Everything you need to know about your Kane Footwear journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your footwear ships, a second email containing your tracking number will be sent so you can follow its journey to your door.
How do I determine my correct size?
Kane Footwear generally runs true to size. If you are between sizes, we recommend sizing up for a more relaxed fit or down for a snug, performance feel. Please refer to our detailed Size Guide on each product page.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are always free, while returns for a refund may be subject to a small processing fee.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I clean and maintain my Kane shoes?
Our footwear is designed for easy care. Simply wipe them down with a damp cloth and mild soap. Avoid high heat and direct sunlight for extended periods to maintain the integrity of the materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partner, Klarna.